WHAT IS A BRANCH AUDIT?

The ultimate objective of a Branch Audit is the management of Reputational Risk, empowering you to be able to concentrate upon actions you can change.

We put our clients at the centre of what we do, working closely to develop a bespoke Branch Audit process, designed specifically to meet the individual needs of each client while addressing the prevailing legislative requirements.

Under the umbrella of practice, procedure and compliance, an effective Branch Audit concentrates upon many areas including legislation and compliance, sales and lettings, health and safety, marketing and brand protection in addition to certain financial reconciliations. Other services such as Mystery Shopping Audits, designed to measure the Customer Experience are also available. Specific areas of interest can be added or deleted from the process, depending upon the structure of the client business model and individual client interests.

We aim to present you with a deeper insight from your audit, to help increase transparency, identify training needs and harness current skills and resources as well as developing a culture of Sustainable Compliance and outstanding customer care. No matter how the audit is constructed, it will be comprehensive, robust, with scope and depth and will deliver outstanding added value.